Emotional intelligence research has shown that success at work or in life depends 80% on EQ (emotional intelligence) and 20% on IQ (cognitive intelligence). While strong IQ can be the price of entry into the world of work, going from good to great rests on your masterful skills in the social and emotional forms of intelligence.

Serena Santillanes, President of Career Journeys, helps demystify EQ and explains how it can help us be more effective at work and at home. For the podcast as well as additional tips and resources check out: