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You need leaders in your organization. Ideally, everyone should be a leader.  Leadership isn’t about getting to the top — it’s about taking responsibility for your company’s vision. It’s about aligning yourself with culture. It’s about doing the right thing. Defining “The Right Thing” You can find a lot of pat advice about how to develop and nurture employee leadership skills. A lot of it is good advice. The problem here is overgeneralization. When I approach leadership coaching, it’s always from specifics up to general practices. The practices that work are the ones you’ll develop specifically for your organization. General…
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In 2020, B2B sales abruptly transitioned from a face-to-face game of relationship-building to a digital game that aimed to do the same. Sales representatives traded long drives and flights for their home offices as companies nationwide closed themselves off to non-essential personnel. Video conferencing and email became the new standard as processes and systems shifted. However, the need to develop and build relationships never faltered. Now, as companies look toward the future, they need to make difficult decisions about when to move employees back into the office, while considering the needs of both their employees and their clients. The other…
In this episode, Steve Fretzin and Seth Price discuss: Challenges lawyers face in digital and online marketing.  Understanding your cost of money.  The changing world of SEO.  The get to know you phase of SEO before clients may full commit to you and your company.    Key Takeaways: High quality content and authoritative links have been, and continue to be, the one-two punch of online marketing and SEO.  Demonstrate yourself as a thought leader in a substantive area and you will gain notice.  Quality content is king.  Depending on where you are at in your business will change what your…
In this episode, Steve Fretzin and Katy Mickelson discuss: The critical role of relationships in building your law firm.  Relationships with clients and relationships with business partners.  Creating key strategic partnerships.  Managing expectations.   Key Takeaways: You have to balance providing value with your firm and providing value to your clients.  A lot of family law is based on trust and a feeling for your attorney. You need to understand how you attract clients and what it is that keeps them with you.  Listening and asking questions, from both a business development standpoint and a client management standpoint, has always…
Let’s be honest, we all have our guilty pleasures on TV. For me, it’s a reality show called Gold Rush. You might find this a little sad or you may be impressed that I know more about gold mining than just about anyone. If you were to ask (and please don’t), I could find land, have the equipment built and direct a crew to pull this precious metal from the ground with significant confidence. Since I don’t have “gold-fever,” or the lower back for it, I think I’ll stick with my true passion, helping lawyers find their own gold in…
In this episode, Steve Fretzin and Mark Rockwell discuss: Top challenges law firms are struggling with.  Understanding the vision of your firm.  Achieving success and quality in any culture.  Avoiding communication ball drops.    Key Takeaways: Get clarity over what you want to do, where you want to go, and where you want your law firm to be in 3-5 years.  To be successful, you must see your law firm as a business.  You want to look for people who are humble, hungry, and smart. Where we need to start is to make sure that we have clarity in our…
In the past five years, we have witnessed a shift as business leaders directly address societal issues, recognizing their employees and consumers are conscientious of business and brand stances on societal events. As we approach the one-year mark since George… Read more › The post DEI & Vulnerability: How Leaders Can Drive Belonging in the Workplace appeared first on Plus Delta Consulting, LLC.…
So much attention is given to the start of a business (the idea, the technology, and the fundraising). Yet much less to the exit – as if it will magically take care of itself. When business owners finally do decide that it’s time to make their exit, it’s a once in a lifetime event – there is no do over! Yet so many are ill-prepared to make the jump. That’s why I’m thrilled to introduce “The Ripcord Moment”, a podcast that focuses on learning from entrepreneurs (and their team of advisors) who have made the jump. Stay tuned for a…
In this episode, Steve Fretzin and Jay McAllister discuss: The one factor that will take you to the next level.  Where lawyers waste time because they don’t have the right tech in place. Understanding why the technology is beneficial and how it fits into your practice.  Looking at the discomfort versus the impact on the firm.   Key Takeaways: From a technology standpoint, all of the elements are critical to ensuring that the attorney and their support staff can operate as efficiently as possible. For the technology to work, people have to use it. For people to use it, it…
When you start realizing you need a more motivational environment in your organization, you’ll probably start looking for advice. You might even try to act on some of it. You might go through a list and try different things: giving out rewards, showing appreciation, being more flexible, giving personal space, asking for feedback, having integrity as a leader, being nice, contributing to the community together, clarifying your missions. Of course, there are plenty of recommendations out there, and it’s usually not clear where to start. Apply Specific Solutions to Specific Challenges The main challenge with motivating people is you have…