Data Research

The need for business leaders to drive innovation can be for multiple reasons. For some companies, antiquated processes and systems cause them to be less efficient or competitive in the marketplace. For other businesses, a change in the market has caused their services to no longer be relevant to their overall customer base. Yet for other organizations they are growing beyond what they can handle, and the same old techniques and applications cannot scale with the demand for their goods or services. Before tackling these changes, business leaders strive to use analytics to make insightful, targeted business decisions to grow…
A website is the center of a company’s online presence and the doorway to their customers. Ensuring that doorway is accessible to everyone is not only the key to having more customers, but a practice that protects the company’s expose to ligation. ADA history On July 26, 1990, the United States government passed the Americans Disabilities Act (ADA) into law. The ADA prohibits discrimination of individuals with disabilities in employment matters, access to government services, places of public accommodation, transportation, and other areas of American life. The ADA required newly designed government facilities, public accommodations, and commercial facilities to be…
,,Introduction,, Call One is a telecom industry leader that provides custom communications solutions to help companies nationwide serve customers, collaborate, and stay connected. Call One’s innovative technologies, 99.999% network availability and hands-on support has been the driving force behind their 99% customer retention. ,,Business Problem, To support Call One’s rapid national growth, the leadership team wanted to better understand the unique needs of each of their customer segments and determine what types of services best fit their customer base. Unfortunately, it was impossible to understand their customer segments as Call One’s data was dispersed among eight different cloud and on-premise…
It’s no surprise that recent events have forced many businesses to change their long-term strategies and fast-track into the world of digitization, automation, and artificial intelligence. Now is a good time to leverage data analytics not only to understand the past but also anticipate the future. The first step is to pinpoint what type of analytics your business is currently using. An analytics maturity model is a straightforward way to evaluate your data analytic proficiencies. Gartner provides a simple, well-known model defining four types of data analytics: descriptive and diagnostic analytics provide hindsight, whereas predictive and prescriptive analytics enable foresight.…
Since our 10 year anniversary in 2015, we have been recognizing people who have contributed to our success with our LMA Advocate award. In the last few years, we have been thinking about starting a corporate award of excellence.  We wanted to make sure it was special and positioned with our most successful and proactive clients in mind. When COVID hit, it inspired the synthesis of these thoughts into our inaugural LMA Futurist award. The LMA Futurist is to recognize the organization and leaders who go above and beyond “excellence”. Although excellence is certainly desirable, it is no longer enough. We……
B2B According to 99 Firms, B2B e-commerce will hit $1.8 trillion by 2023. They have also stated that over 80% of B2B buyers visit a website before making a purchasing decision. Wow! It puts a new perspective on B2B portals and the associated customer experience and their criticality to growth plans. One final compelling statistic is that mobile is expected to be used for 70% of the queries in 2020. By all means, you should consider your B2B customer experience and the technology and marketing initiatives to support your growth plans. B2C According to eMarketer, B2C e-commerce will surge by……
CLAREMONT, CALIFORNIA – September 23, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., has announced the 2020 LMA Advocate and Futurist Awards. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth. Advocates, partners and centers of influence are key to LMA Consulting’s continued growth and success. “This year marks 15 years since founding the firm. I have learned that adding value to a client project is more than simply providing advice and……
Several clients are wondering, “Is JIT Dead?”. Definitely not. But, if you are ordering just-in-time literally from China and expecting to not experience disruptions without strategic stockpiles, capacity or agility built into the picture is not smart. Listen to our video on JIT.             The bottom line is to utilize JIT concepts with an uncommon common sense approach. In essence, consider building relationships with your supply chain partners so that you can quickly manage changing conditions. Create a resilient supply chain, stay on top of changing customer demand patterns, build them into your replenishment process,……
According to a Thomas survey about COVID-19’s impact on U.S. manufacturing and industrial production, 64% of manufacturers are likely to bring production back to North America. It has gone beyond talk to action. Clients and colleagues are seeing an increase in inquiries related to reshoring and expanding manufacturing capabilities. Even before COVID-19, executives were interested in reshoring. The total cost has come into alignment (and is often preferred) in North America for non-commodity products. Tariffs exaggerated the situation, prompting executives to consider the investment of capital to repurpose, expand and build manufacturing capabilities. When inventory carrying costs, transportation costs, intellectual……
Have You Checked in with Your Customers? Although we are starting to see a few more trips and meetings, most clients are staying put. How are you checking in on your customers? Hopefully we haven’t forgotten how to use the phone. Although Zoom meetings can be quite effective, with Zoom fatigue ramping up, checking in using the phone can be a great option. When did you last pick up the phone to see how you can help a customer? Have You Checked in with Suppliers? Similar in importance to checking on customers, you should be frequently checking in on suppliers….…