This video describes two women ‘s journeys working in a male-majority environment. It boils down to the top 5 most wanted leadership traits based on an extensive study. After Nina’s 20-plus years of experience interviewing many top leaders across the globe, she found that the world needs ”Modern Leadership” now more than ever (and most women naturally hold these…

As a small business consultant and practitioner of the “Lean” set of tools and techniques for increasing an organization’s ability to continuously provide customer value, I learned many ways to understand what customers want. Another side of the same coin is: How simply and effectively can this value be created? Most companies don’t have the time to devote to a…

Did you know that one of the best ways to create customer value is to have your customers create it for you? In effect, you can train them to exhibit even more profitable behaviors.

Based on my years as a business owner, and now business profitability coach, I’ve identified three types of profitable customers. Increasing your awareness of these types…

Yesterday, I noticed that my monthly satellite radio bill had silently grown by 150%, so I called my provider to negotiate a better deal. Jason (not his real name) answered the phone with an angry tone similar to my husband’s after the Steelers lose a game. Jason reluctantly helped me, and even though I lowered my bill, which is what…

I get it. You’re a chairperson of a large organization, and people are bypassing some of your executives and coming directly to you. You might be thinking, “How can things go so wrong when we’ve hired the right people?” Most importantly, instead of spending time increasing long term value in the marketplace, you’re breaking down silos and helping your leadership…