The call came in Tuesday afternoon. One of our “occasional” clients — a small company we have worked with sporadically over several years on various projects — called to say they were victims of a ransomware attack.
Hackers had encrypted not only their files but also critical business applications and data, including QuickBooks and some industry-specific software. The…
In case you’ve had a hard time keeping up with Microsoft’s naming conventions, here comes another one…
First, there was the product we all knew as Microsoft Office. That was the brand name for the suite of products including things like Excel, Word, and Outlook.
Next, it was renamed to Microsoft 365. You can’t imagine how much confusion that caused. As an IT specialist,…
Microsoft 365 Copilot Chat was introduced earlier this year. It builds on the original Copilot tools that have been available in apps like Word and Excel. The difference is that now you can chat with it in a sidebar window while inside a given document.
So, for example, you could ask it to explain a document, write an email, or make a chart…
My T-Mobile saga began a few weeks ago. It’s still unresolved, but a good example of the kinds of things smaller businesses do MUCH better than their larger counterparts.
Here’s what happened…
A year ago December, I moved most of SMR’s cell phones to a T-Mobile business plan. Not only did that give us new phones for five people, but…
Tonight, at 6:30 p.m., I will be marking the completion of my Northeastern University MBA program by participating in a graduation ceremony.This isn’t the “official” school commencement ceremony — I’ll be joining that on Sunday in Fenway Park. Tonight is just for the D’Amore-McKim School of Business graduate programs, a much smaller group held in a much smaller…
As you may be aware, support for Microsoft Windows 10 and extended support for Office 2019 will both end this October.
Devices running these programs will still function as before — but they will no longer be provided with any security updates.
How important is it to upgrade before the deadline? File this one under “absolutely critical.”
Once the deadline…
I was in Starbucks last week waiting for a friend to arrive. As I sat there, I noticed a man with a logo polo shirt and toolbox come in, wave to the baristas, and walk behind the counter into the kitchen.
Maybe he was known to them (it didn’t seem like it). But either way, it occurred to…
I’m still trying to figure out how AI, and specifically Microsoft’s CoPilot, can be useful for me. One feature I’ve found to be hugely beneficial is Intelligent Meeting Recap (IMR).
IMR frees me to listen and pay close attention to the person or people I’m speaking with — without having to worry about switching focus to take notes.
Once I enable…
We received a call from a client last week. Apparently, one of their employees had been sending emails to customers — several hundred at a time — using Outlook mail merge, a feature that allows a user to automate the sending of personalized emails to a list of recipients.
The feature works just fine, but it’s not intended…
LinkedIn went live on May 5, 2003. Today, for those of us in the professional world, having a LinkedIn profile is as essential as a resume (for an individual) or a website (for a business).
But what you may not remember is that initially, LinkedIn was launched as a professional social network.
It wasn’t designed to be a…
