In this episode, I interview Tom Cates, founder and president of The Brookside Group and Encompass CX. The discussion centers on customer experience (CX) and the impact of artificial intelligence (AI) on it.
Tom, with nearly 30 years of expertise in customer retention and loyalty, explains that CX is shaped by all customer interactions and their comparisons with competitors. He
Welcome to the Season 1 Recap of Minerva Meets! In this milestone episode, host Sonal Chandler reflects on the incredible insights and expert guests who made 2024 unforgettable—and sets the stage for what’s ahead in 2025.
📌 What You’ll Learn in This Episode:
In this episode, I sit down with Walter Anderson, a seasoned vCISO and maritime cybersecurity expert, to explore the unique challenges and opportunities in securing global shipping and logistics.
From real-world cyber threats to future-proofing with emerging technologies, we discuss the critical role of cybersecurity in protecting maritime operations and the global economy.
Tune in for an insightful and engaging
In this episode, I sit down with Shawn Flynn, a
seasoned investment banker and podcast host to explore how AI is transforming the investment banking landscape.
From streamlining operations to enhancing
decision-making, we discuss the most impactful AI applications and what the future holds for the industry.
Tune in for a fascinating and fun conversation
about the intersection of finance
In this episode of Minerva Meets, I’m joined by
Trenelle Pierce, MBA, a cybersecurity leader specializing in enterprise risk management. Together, we break down Extended Detection and Response (XDR) to understand its role in cybersecurity.
Trenelle shares her insights on how XDR enhances threat detection, strengthens security operations, and helps
organizations stay ahead of emerging threats. We also discuss the
In this episode, I’m joined by a panel of three distinguished experts: Chris Harrison, Keith Richard, and Byron de Jesus, to break down the recent CrowdStrike outage. Each guest offers their unique insights into the incident.
Together, we unravel what happened, why it occurred, and most importantly, what lessons can be learned. The episode underscores the importance of being prepared,
In this episode, I have the pleasure of hosting Joanie Connell, Ph.D., President of Flexible Work Solutions. Our conversation dives into AI Mediated Communication and the evolving dynamics of Human-to-AI Interactions.
Dr. Connell brings her expertise to the forefront as we explore the ethical challenges and considerations surrounding AI technologies. We also examine the powerful impact of persuasive technology
In this episode, I’m joined by Cathy Miron, CEO of eSilo, a renowned expert in the realm of data protection and cybersecurity. Together, we delve into the intricacies of Governance, Risk, and Compliance (GRC) and explore how businesses can effectively navigate this critical landscape.
Cathy shares her vast experience in helping organizations protect their data, ensuring they meet compliance
In this episode, I welcome Murali Kashaboina a seasoned AI expert and co-founder of AI solutions company,
Entrigna, Inc. As an AI advisor, practitioner,
and researcher, Murali shares insights on crafting an AI strategy that’s right for your organization.
Our discussion highlights how to get started with developing an AI strategy and roadmap as well as implementing AI in your
In this episode, I welcome Jeffrey Englander, a seasoned professional with experience in Cybersecurity, Governance/Risk/Compliance, Fintech, and Sustainability. Jeff offers his unique insights on creating effective cybersecurity roadmaps and strategies.
Our discussion highlights the critical role of
cybersecurity in today’s digital landscape, with a focus on protecting your data & organization overall. Jeff shares practical examples of effective cybersecurity measures