In this episode, I invited Jim McNamara, President and CEO of 8 Penny Labs, to discuss the competitive challenges faced by small and medium-sized businesses (SMBs) in the digital landscape. We explore how technological advancements, particularly AI, are reshaping competition and customer expectations. Jim emphasizes the importance of innovation, strategic planning, and leveraging offshore resources. He advocates for a mindset
In this episode, I sit down with Elisa Silverglade, Director of Intelligent Automation at Techromatic, to break down the key differences between artificial intelligence (AI) and automation, two technologies that often get mixed up.Elisa shares her expertise on how automation improves efficiency, particularly in the legal sector, while I explain how AI goes beyond automation by analyzing data, recognizing patterns,
In this episode, I invited Gregg Knepper, President of Integrated Coverage Group, to discuss the critical topic of cyber insurance and what every small business needs to know it. Gregg emphasizes the necessity of cyber insurance for businesses of all sizes, debunking myths that small businesses are not targets for cyber attacks. He explains the differences between standard business policies
In this episode, I interview Tom Cates, founder and president of The Brookside Group and Encompass CX. The discussion centers on customer experience (CX) and the impact of artificial intelligence (AI) on it.
Tom, with nearly 30 years of expertise in customer retention and loyalty, explains that CX is shaped by all customer interactions and their comparisons with competitors. He
Welcome to the Season 1 Recap of Minerva Meets! In this milestone episode, host Sonal Chandler reflects on the incredible insights and expert guests who made 2024 unforgettable—and sets the stage for what’s ahead in 2025.
📌 What You’ll Learn in This Episode:
In this episode, I sit down with Walter Anderson, a seasoned vCISO and maritime cybersecurity expert, to explore the unique challenges and opportunities in securing global shipping and logistics.
From real-world cyber threats to future-proofing with emerging technologies, we discuss the critical role of cybersecurity in protecting maritime operations and the global economy.
Tune in for an insightful and engaging
In this episode, I sit down with Shawn Flynn, a
seasoned investment banker and podcast host to explore how AI is transforming the investment banking landscape.
From streamlining operations to enhancing
decision-making, we discuss the most impactful AI applications and what the future holds for the industry.
Tune in for a fascinating and fun conversation
about the intersection of finance
In this episode of Minerva Meets, I’m joined by
Trenelle Pierce, MBA, a cybersecurity leader specializing in enterprise risk management. Together, we break down Extended Detection and Response (XDR) to understand its role in cybersecurity.
Trenelle shares her insights on how XDR enhances threat detection, strengthens security operations, and helps
organizations stay ahead of emerging threats. We also discuss the
In this episode, I’m joined by a panel of three distinguished experts: Chris Harrison, Keith Richard, and Byron de Jesus, to break down the recent CrowdStrike outage. Each guest offers their unique insights into the incident.
Together, we unravel what happened, why it occurred, and most importantly, what lessons can be learned. The episode underscores the importance of being prepared,
In this episode, I have the pleasure of hosting Joanie Connell, Ph.D., President of Flexible Work Solutions. Our conversation dives into AI Mediated Communication and the evolving dynamics of Human-to-AI Interactions.
Dr. Connell brings her expertise to the forefront as we explore the ethical challenges and considerations surrounding AI technologies. We also examine the powerful impact of persuasive technology