In this episode of Minerva Meets, I sit down with Mike Kintz, President of Wingman Payments, to talk about a part of your business that often flies under the radar, how you get paid.Payment processing isn’t just about moving money; it’s a core part of your cybersecurity and compliance footprint. Mike explains where small and mid-sized businesses often
In this episode of Minerva Meets, I sit down with Rachael Narel, Ph.D., CISA, Employee Engagement and Productivity Practice Manager at Interlink Cloud Advisors. Together, we move beyond the Microsoft Copilot hype and focus on how to roll it out successfully and turn AI potential into everyday productivity.We dive into the essentials like data quality, security and access
In this episode of Minerva Meets, I sit down with Terry Keating, a seasoned executive who has led companies through major technology shifts. Together, we cut through the AI noise and focus on what really matters: how leaders can drive adoption with confidence.We dive into the essentials: mindset shifts, modeling the right behavior, involving end users early, and building
In this episode of Minerva Meets, I interview Jon Hobbs, a patent attorney and CEO of IP Solution. We discuss how patents apply to software, AI, and cybersecurity, clarifying common misconceptions and the impact of legal cases like Alice v. CLS Bank. Jon explains the patenting process, its importance for startups, and how patents can boost company valuation and
In this episode, I’m joined by Mike Wilson, CTO at Interlink Cloud Advisors to talk about Microsoft 365 Copilot, what it is, how it works, and why businesses are paying attention. We dive into how Copilot integrates directly into tools like Word, Excel, Outlook, and Teams to help users draft emails, summarize meetings, generate reports, and more, all with
In this episode, I invited William West and Steven King, co-founders of Protect Schools, to discuss how AI is being used to transform school safety. We explore how their technology turns passive surveillance systems into proactive security tools alerting educators in real time to incidents like fights, falls, or the presence of weapons.Steven shares his perspective as a parent
In this episode, I invited Jim McNamara, President and CEO of 8 Penny Labs, to discuss the competitive challenges faced by small and medium-sized businesses (SMBs) in the digital landscape. We explore how technological advancements, particularly AI, are reshaping competition and customer expectations. Jim emphasizes the importance of innovation, strategic planning, and leveraging offshore resources. He advocates for a mindset
In this episode, I sit down with Elisa Silverglade, Director of Intelligent Automation at Techromatic, to break down the key differences between artificial intelligence (AI) and automation, two technologies that often get mixed up.Elisa shares her expertise on how automation improves efficiency, particularly in the legal sector, while I explain how AI goes beyond automation by analyzing data, recognizing patterns,
In this episode, I invited Gregg Knepper, President of Integrated Coverage Group, to discuss the critical topic of cyber insurance and what every small business needs to know it. Gregg emphasizes the necessity of cyber insurance for businesses of all sizes, debunking myths that small businesses are not targets for cyber attacks. He explains the differences between standard business policies
In this episode, I interview Tom Cates, founder and president of The Brookside Group and Encompass CX. The discussion centers on customer experience (CX) and the impact of artificial intelligence (AI) on it.
Tom, with nearly 30 years of expertise in customer retention and loyalty, explains that CX is shaped by all customer interactions and their comparisons with competitors. He