Even the most skilled attorneys can unintentionally lose clients, not because of their legal expertise, but because of how they manage communication, expectations, and follow-through. In this 30-minute session, Maggie Ishak and Anthonia Berry unpack the simple, science-backed habits that make or break client loyalty. Using real examples and pillars of the Trust Edge framework, they show how small, consistent actions can strengthen trust, improve client retention, and turn satisfied clients into advocates.
