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Since our 10 year anniversary in 2015, we have been recognizing people who have contributed to our success with our LMA Advocate award. In the last few years, we have been thinking about starting a corporate award of excellence.  We wanted to make sure it was special and positioned with our most successful and proactive clients in mind. When COVID hit, it inspired the synthesis of these thoughts into our inaugural LMA Futurist award. The LMA Futurist is to recognize the organization and leaders who go above and beyond “excellence”. Although excellence is certainly desirable, it is no longer enough. We……
B2B According to 99 Firms, B2B e-commerce will hit $1.8 trillion by 2023. They have also stated that over 80% of B2B buyers visit a website before making a purchasing decision. Wow! It puts a new perspective on B2B portals and the associated customer experience and their criticality to growth plans. One final compelling statistic is that mobile is expected to be used for 70% of the queries in 2020. By all means, you should consider your B2B customer experience and the technology and marketing initiatives to support your growth plans. B2C According to eMarketer, B2C e-commerce will surge by……
CLAREMONT, CALIFORNIA – September 23, 2020 –  Manufacturing and Supply Chain Expert,  Lisa Anderson, MBA, CSCP, CLTD, president of LMA Consulting Group Inc., has announced the 2020 LMA Advocate and Futurist Awards. LMA Consulting Group works with manufacturers and distributors on strategy and end-to-end supply chain transformation to maximize the customer experience and enable profitable, scalable, dramatic business growth. Advocates, partners and centers of influence are key to LMA Consulting’s continued growth and success. “This year marks 15 years since founding the firm. I have learned that adding value to a client project is more than simply providing advice and……
Several clients are wondering, “Is JIT Dead?”. Definitely not. But, if you are ordering just-in-time literally from China and expecting to not experience disruptions without strategic stockpiles, capacity or agility built into the picture is not smart. Listen to our video on JIT.             The bottom line is to utilize JIT concepts with an uncommon common sense approach. In essence, consider building relationships with your supply chain partners so that you can quickly manage changing conditions. Create a resilient supply chain, stay on top of changing customer demand patterns, build them into your replenishment process,……
According to a Thomas survey about COVID-19’s impact on U.S. manufacturing and industrial production, 64% of manufacturers are likely to bring production back to North America. It has gone beyond talk to action. Clients and colleagues are seeing an increase in inquiries related to reshoring and expanding manufacturing capabilities. Even before COVID-19, executives were interested in reshoring. The total cost has come into alignment (and is often preferred) in North America for non-commodity products. Tariffs exaggerated the situation, prompting executives to consider the investment of capital to repurpose, expand and build manufacturing capabilities. When inventory carrying costs, transportation costs, intellectual……
Have You Checked in with Your Customers? Although we are starting to see a few more trips and meetings, most clients are staying put. How are you checking in on your customers? Hopefully we haven’t forgotten how to use the phone. Although Zoom meetings can be quite effective, with Zoom fatigue ramping up, checking in using the phone can be a great option. When did you last pick up the phone to see how you can help a customer? Have You Checked in with Suppliers? Similar in importance to checking on customers, you should be frequently checking in on suppliers….…
Robert J. Bowman, editor-in-chief of SupplyChainBrain and I recently talked about how to stabilize the supply chain. We talked about your customers’ customers, your suppliers’ suppliers, how to access them, whether they’ll share data, how technology can help, how SIOP can help and more. Listen to our conversation.           What Should We Consider and/or What Impacts Could Arise? Although there are many steps every manufacturer or distributor should take to stabilize during these unprecedented times, there are a few critical and common steps everyone should pursue. A few highlights we discussed on Supply Chain Brain include: Your……
In 2015, we kicked off the LMA Advocate awards to recognize those people who have been instrumental to our growth and success.  We started with 10 people to celebrate the 10 years since we started the business and we now add one each year. Although I’ve learned plenty along the way, one thing I did “right” from the start was “collect” good people. Our LMA Advocates are the “best of the best” who we’ve worked with through the years.  I am eternally thankful and thrilled to work with them. For 2020, I’m excited to recognize Shannon Reininger.  Shannon Reininger and I have……
David Strausser, podcast host of Shark Bite Biz, and I talk about what’s going on in supply chain. We talk e-commerce, customers’ customers, suppliers’ suppliers, what our most successful clients are doing currently, the pareto principle and more. Listen to our episode (after a short advertisement).           What Should We Consider and/or What Impacts Could Arise? Although there are many steps every manufacturer or distributor should take during these unprecedented times, there are a few critical and common steps everyone should pursue. At a minimum, immediately address the following: Your customers’ customers – Understand your demand,……
In the last month, almost every client has had some sort of challenge with talent. Most clients and contacts have lost a high-quality person. All have experienced a lack of talent or the appropriate skills to meet customer demand. For example, finding temporary resources has proven quite the challenge. Watch our video on what we’re seeing in the market. Are you paying attention?           One Tip to Implement This Week: Since people are on the move, there is NO DOUBT that we must get on top of our human resources. We cannot prevent people leaving because……