There’s an old saying: it’s easier to attract flies with honey than with vinegar. That’s true whether you’re talking about a real estate transaction or officiating a hockey game. I find a consensus-building approach works better than an adversarial one. Check out Episode 24 to learn more:
https://www.youtube.com/watch?v=a_ll8UAgY28&list=PLQ_8MjZrt-I3R-TFv-ax8H4_MqWzNbD2e&index=2